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Warranty Information

LumaGlow’s 5 Year Warranty

Last updated November 26th, 2024

LumaGlow Lighting is proud to offer high-quality, permanent lighting solutions and professional installation services. To ensure your satisfaction, we provide a 5-year warranty covering both our products and workmanship.

Who is Covered?

This warranty applies to the original purchaser when installation is performed by an authorized LumaGlow technician. The warranty is non-transferable.

What is Covered?

  1. Lighting Products: All LumaGlow lighting components are covered against defects in materials and manufacturing for five years.

  2. Workmanship: Installation is guaranteed to meet professional standards and function as intended for five years.

Warranty Period

Coverage begins on the date of installation and remains valid for five years.

Exclusions

The following are not covered by this warranty:

  • Environmental Damage: Includes incidents caused by extreme weather conditions, flooding, earthquakes, or other natural disasters.

  • Rodent or Pest Damage: Damage to wires or components caused by animals, insects, or other pests.

  • Extraordinary Circumstances: LumaGlow is not liable for failure to perform due to circumstances beyond its control, including but not limited to natural disasters, pandemics, acts of government, or other extraordinary events.

  • Unauthorized Modifications: Damage caused by tampering, non-approved repairs, or installation by unauthorized personnel.

  • Power Surges: Issues resulting from electrical surges, outages, or improper voltage supply.

  • Normal Wear and Tear: Cosmetic wear, fading, or other expected deterioration from exposure to the elements.

  • Improper Use: Issues caused by misuse, abuse, or operation outside the intended purpose.

How to Make a Claim

If you experience any issues covered under this warranty:

  1. Contact Us: Reach out to us at hello@lumaglowlighting.com.

  2. Provide Documentation: Submit a detailed description of the problem, the installation date, and photos of the affected area.

  3. Resolution Process: Our team will evaluate your claim and determine whether repair, replacement, or other actions are appropriate.

Maintenance Guidelines

To maintain your warranty, ensure your lighting system is:

  • Installed and serviced exclusively by LumaGlow-authorized professionals.

  • Operated in accordance with the product’s intended use and guidelines.

At LumaGlow, we’re dedicated to ensuring your outdoor lighting solution enhances your property for years to come. For any questions about this warranty, feel free to contact us at any time.